Refund & Cancellation Policy
Last updated: 30 July 2026 · Effective: 30 July 2026
This page sets out how refunds and cancellations work. It restates, in one place, the billing terms in section 6 of our Terms of Service — those Terms govern, and this page is written to match them exactly.
1. Cancelling your subscription
You can cancel at any time yourself, from your billing portal. Open Billing in the app and choose Manage billing. No email, no form, no retention call.
- Cancellation stops future renewals. Your access continues until the end of the period you have already paid for.
- Posts you have already created remain yours. Cancelling does not delete your work.
- Credits already granted to you are not voided by cancelling — including credits from a one-time pack.
- Subscriptions renew automatically each period until you cancel. Annual plans are billed once per year.
2. Refunds
Within 14 days of a charge, we refund it in full, no questions asked — less the value of any credits you have already consumed.
You do not need to give a reason. To request a refund, email support@startposting.app from the address on your account and tell us which charge you mean.
What "less consumed credits" means in practice. If you bought a plan or a pack and generated nothing, you get everything back. If you generated a few posts and then decided the product isn't for you, you get the rest back — you are only charged for what you actually used. Nothing about this requires you to justify yourself.
Why consumed credits are excluded: every post you generate costs us real money at the moment you generate it, and you keep the images and captions you made. Refunding those too would mean paying for your output twice.
After 14 days, the digital content has been delivered and refunds are at our discretion. We will still read your email and we will still reply.
3. Your statutory rights come first
Where you have mandatory statutory withdrawal or cancellation rights under your local consumer law, those rights apply regardless of anything above. Nothing on this page limits them.
4. Credits do not expire
Credits from a subscription allowance or a one-time credit pack do not expire while your account is in good standing. They accumulate, and cancelling a subscription does not void credits you have already been granted — including credits bought as a one-time pack, which are yours outright.
5. Who processes the payment
Our checkout and payments are handled by Freemius as our Merchant of Record. Freemius is the seller of record for your transaction, handles billing and any applicable taxes, and Freemius's own terms also apply to it.
Practically, this means an approved refund is issued through Freemius back to your original payment method. How quickly it then appears is set by your bank or card issuer, not by us.
Your purchase may appear as Freemius rather than startposting on your bank or card statement.
6. Questions or a disputed charge
Email support@startposting.app. If something has gone wrong on our side, we would much rather fix it or refund it than have you file a chargeback — a chargeback costs us more and gets you your money more slowly.
startposting is operated by AD NETWORK SCREENS, registration number 1801733/X, Tunis, Tunisia.